What do you want to learn today?
There are certain business skills that every professional needs to enhance their career. The good news is that you probably already have some - and the rest are easily learned. So, whether you're looking for a promotion or boost your appeal to potential employers, the professional skills in our business skills range will help you seal the deal.
We have selected the following short online courses to enhance your business skills. Courses are 1-2 hours long, but the effect will last a life-time. We believe, once you know better, you can do better.
Leading business 'guru' Deming stated that "85% of the reasons for failure to meet customer expectations are related to deficiencies in systems and processes…rather than the employee. The role of management is to change the process rather than badgering individuals to do better". In this course we look at how to better manage, improve and design processes to address Deming's concern. We cover what processes are and how they operate in a business, how to recognise the state of maturity of process management in your business, and to measure and report the performance and state of each key process. We then go on to consider the methods for improving and designing processes for optimum performance, before finally looking at the drivers of successfully deploying Process Excellence.
On completion of this course you will:
Authored by: Dr Vince Grant FCMA, CGMA