This course is presented online in a video lecture format. The duration is 1.5 hours. Once purchased you have access to the course for 12 months from the purchase date.
A short online course.
Leading business 'guru' Deming stated that "85% of the reasons for failure to meet customer expectations are related to deficiencies in systems and processes…rather than the employee. The role of management is to change the process rather than badgering individuals to do better". In this course we look at how to better manage, improve and design processes to address Deming's concern. We cover what processes are and how they operate in a business, how to recognise the state of maturity of process management in your business, and to measure and report the performance and state of each key process. We then go on to consider the methods for improving and designing processes for optimum performance, before finally looking at the drivers of successfully deploying Process Excellence.
On completion of this course you will:
Have a grasp of the three dimensions of process excellence
Be able to assess the maturity of process management in your organisation
Understand the four key states of a process and the impact of variation and defects
Understand how to calculate Process Sigma
Have an appreciation of the DMAIC and DMADV methodologies of improving and designing processes
Know the key factors impacting successful deployment of process excellence.
This course is authored by Dr Vince Grant FCMA, CGMA. Vince is the Director of Catalyst Consulting, is an expert in six sigma methodologies, and regularly trains Black Belt and Master Black Belt programmes. He had international senior executive experience at Hewlett Packard before forming Catalyst.
Exams and sittings
CPD Points = 1.5
A CPD certificate of completion will be provided by BPP Professional Education Limited upon successful completion of the online course.
Pass Assured Guarantee
Pass Assured Guarantee does not apply for this course.